FAQ
📦 Ordering & Pre-Orders
How do I place an order?
Simply add the Eat Local Surrey Sweet Box to your cart and proceed to checkout. If you’d like to include a personal message with your order, please write it in the “Order Special Instructions” box at checkout.
Is the box available for pre-order?
Yes! Pre-orders are now open. All pre-orders will be shipped on Monday, March 24th, 2025. Orders placed after March 24th will be dispatched as received.
What is the last day to order for Mother's Day delivery?
To ensure delivery in time for Mother’s Day (March 30th, 2025), place your order by Wednesday, March 26th, 2025.
Can I order multiple boxes?
Absolutely! If you’d like to place a bulk order (e.g., for corporate gifts or events), get in touch, and we’ll be happy to assist.
🚚 Shipping & Delivery
When will my order be shipped?
Pre-orders will be shipped on Monday, March 24th, based on your selected shipping method (Tracked 24 or Tracked 48). Orders placed on or after March 24th will be dispatched within a maximum of 2 working days of purchase.
What shipping options do you offer?
We offer Royal Mail Tracked 24 and Tracked 48 so you can choose the best option for your needs.
Do you offer local pickup?
At this time, we only offer shipping within the UK.
Will I receive a tracking number?
Yes! Once your order is dispatched, you will receive a confirmation email with a tracking number.
🍫 What’s Inside the Box?
What products are included?
Each Eat Local Surrey Sweet Box features a selection of locally made sweet treats, including:
✅ Chocolate: 1 x 60% dark milk bean-to-bar organic craft chocolate bar
✅ Honey: 1 x 240g single-source 100% unpasteurised British honey (harvested in Surrey)
✅ Jam: 1 x 290g raspberry extra jam made from whole fruit
✅ Brownies: 1 x pack of four handmade fudgy brownies (a crowd-pleaser!)
✅ Fudge: 1 x 120g pack of classic original vanilla fudge made with local dairy butter
Plus, a choice of one:
☕ Gunpowder Coffee Blend (150g whole beans, caramel, coconut & berry notes)
🍵 English Breakfast Adaptogen Tea (12 pyramid pouches, malty richness & herbal notes)
🍵 Earl Grey Adaptogen Tea (10 pyramid pouches, citrusy & fragrant flavor)
What is Adaptogen Tea?
Adaptogen teas are special herbal blends made with natural ingredients that help the body adapt to stress, promote balance, and support overall well-being. Unlike regular teas, adaptogen teas are designed to work with your body's natural functions to:
✔ Reduce stress & fatigue
✔ Support a healthy immune system
✔ Improve focus & relaxation
Can I customise the box?
The only customization available is your choice of coffee or tea. Otherwise, all boxes contain the same carefully curated selection of Surrey’s finest sweet treats.
Can I add a personal message?
Yes! Add a handmade illustrated greeting card with your order by writing your message in the "Order Special Instructions" box at checkout.
💳 Payment & Returns
What payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay and Google Pay.
Can I cancel or modify my order?
If you need to make changes, please contact us ASAP. Once an order has been processed and shipped, we won’t be able to make modifications.
Do you offer refunds or returns?
Due to the perishable nature of the products, we do not accept returns or refunds unless the item arrives damaged or incorrect. If you have any issues, please reach out to us.
📞 Need More Help?
For any further questions, feel free to contact us – we’re happy to help!